EXPERT OUT-OF-HOURS PROPERTY MANAGEMENT

About PropCall

Founded by property and facilities management experts, PropCall provide an out of hours call handling service specifically designed for the property sector.

 

Whether it’s simple message taking for action the next working day, or a complex on-site emergency that needs to be triaged and actioned accordingly, you can be assured our experienced team will make the right calls for your organisation.

 

Our leadership team have drawn on years of experience within the property sector to provide a first class solution that offers a genuine return on investment for clients of all shapes and sizes. Trusted to deal with the end customers of our clients, our skilled team will ensure smooth operations across your portfolio, ensuring your reputation is protected and your responsibilities to those you serve are met, no matter what time of day or night they call.

What Our Clients Say:

Xenia Lettings started using PropCall a couple of months ago and ever since they have been responsive, professional and their services are a huge improvement from the previous well-known provider. Would highly recommend.

 

Kate Muir – Head of Operations, Xenia Lettings

Unrivalled 24 Hour Availability

Offer a full service outside of 9-5, not just taking messages

Business Enquiries Always Captured

Ensure no business enquiries are missed when your office is closed. Our team capture all out-of-hours enquiries

Superior Customer Service

If you prefer to manage contractor calls yourself, allow us to prevent nuisance calls disturbing you by screening calls

Improved Business Productivity

Spread the workload and allow us to handle everything out-of-hours

Industry Leading Technology

Using our RVA tool, demonstrate your forward-thinking values to clients

Reduced Staffing Costs

Full 24/7 availability at a fraction of cost to employ staff for those hours in-house

OUT-OF-HOURS PROPERTY MANAGEMENT

Case Study

Working with a Manchester-based property management company, PropCall have helped drive huge increases in staff productivity, customer satisfaction and even helped to save the company from over £500,000 worth of potential building damage with effective out-of-hours property management.

Improved Staff Productivity During 9am-5pm

Proven Return on Investment with Captured Enquiries

Successful Management of Emergency Issue Preventing Circa £500K Damage

phones

Acting as an extension of your team, we work to your bespoke specifications. Handling calls from residents, contractors, suppliers and taking swift action…

block management

80% of callers will hang up when given the option of leaving a voicemail. Help prevent these callers going to your competitors with professional handled call…

Meet Our Team

Our management team draw on many years of industry experience to enable our people to deliver the best possible service.

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Aaron
Director
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Josh K
Operations Co-Ordinator
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Kevin B
Block Management Specialist
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Ben D
Commercial Properties Specialist
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Haroon C
Block Management Specialist
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Kevin S
Facilities Management Specialist
Clare
Head of Finance
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Yvonne Boasman
Finance Manager
Mitesh
Property Manager
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Jen
Marketing Manager
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Sarah
Head of Marketing
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Sophie
Digital Marketing Executive