Out-of-hours call answering for estate & lettings agents
- Property professionals answering your phones
- Never miss enquiries or maintenance requests
- 24 hour emergency contractor call outs managed
Request a callback – Estate and Lettings Agents
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What we do for
estate & lettings agents
Out-of-Hours Enquiry Capture
Handling calls from tenants, contractors or suppliers and taking swift action where necessary on your behalf, while also helping to capture any valuations, sales or letting enquiries you might miss!
Remote Video Triage & Assistance
Our property management team will triage maintenance requests with our unique Remote Video Assistance tool, helping callers to fix remotely where possible and reducing unnecessary contractor callouts.
24-Hour Emergency Contractor Call Outs
Triage calls from end users to determine the nature and urgency of their call. Once determined, we assist with emergency contractor callouts when required. All callouts are managed end-to-end with reports.
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How it works
1
Work your day until you close
Tired of working 12 hour days or constantly being on call? Switch off at your normal closing time and hand the reins over to us.
2
Enable call forwarding to us
You can either divert your calls direct to us from your phone system, or display a specific local out-of-hours number.
3
Let us take care of your callers
We answer in your company name and follow your instructions, to deal with calls exactly how you would, as if you were in the office 24/7.
What our customers say
We are experts in the property industry, and our experience & achievement speak for themselves
“Great service, these guys support our call overflow and emergencies…They have completely streamlined and revolutionised our out-of-hours services. Cost efficient and worth every penny, a great way to extend service.”
“PropCall has done exactly what they promised and answer our tenants out of hours issues without having to refer to our Team. They have an excellent knowledge of properties and the issues which arise. This has saved our staff being on call and helped enormously.”
“Amazing professional service! They are such a great asset to my team and certainly make our jobs easier handling our calls both in as well as out of hours. The staff are really friendly and are happy to help us which what makes PropCall stand out from the rest. Would absolutely recommend!”
“We have outsourced our out of hours provisions to PropCall and are very impressed with their services – they are delightful to work with. Everyone in the team is friendly, professional and knowledgeable. Would highly recommend them and their services.”
Experts in supporting estate & lettings agents
- We manage over 41,500 properties across the UK
- We have a fully trained, around-the-clock team
- The UK’s only specialist Out-of-Hours Property Management Provider
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What parts of the country do you cover?
Nationwide – The PropCall team support clients and their managed assets across the whole of the UK.
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What size of companies do you work for?
We work with businesses of all sizes, from independent letting agents with less than 10 properties under management, to national block management providers with sites across the country.
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Do you provide the contractors or can we give you our own?
We prefer to use your own contractors as a first priority (you can provide as many of these as you wish) but we also have our own contractors available as a back up.
Talk to our experts today
Whether you’d like to arrange a demo, book in a meeting or just have a chat with our team, please book yourself in.
