Out-of-hours call answering for property management
Our team of property managers have extensive experience across multiple sectors and manage over 250,000 units nationwide.
We have real property professionals answering the phones. No robots, no AI and certainly no answering machines.
Tired of being constantly on call? Switch off at your normal closing time and hand the reins over to your out-of-hours team.
We offer 24 hour emergency contractor call-outs, using either your trusted network of suppliers or ours.
We enable you to have a work life balance by handling your out of hour calls. We take over the reins after close of play, so you can have time to yourself. Never miss a lead again, as we will answer your phones and report quality leads back to you.
Our software will increase your first call resolution, improve NPS, and reduce the need for contractors to visit properties. With no app download necessary, we can guide callers safely through situations with visual support on their screen throughout the call.
Having us handle your calls outside of office times allows your daytime staff to focus on their work and not become bogged down in rectifying issues from the evening/night before, increasing staff productivity and job satisfaction.
By having experienced property managers resolving issues over the phone or providing expert guidance, we will drastically reduce the number of emergency contractor call outs at your managed properties. We only send contractors if we can justify the expense meeting YOUR criteria.
“We use PropCall for our out-of-hours service, answering both sales and property maintenance calls. They have surpassed our expectations in every way. Professional, responsive and offering a fantastic service, they are truly an extended part of our team.”
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