Out-of-hours call answering for property management

Our team of property managers have extensive experience across multiple sectors and manage over 40,000 residential tenancies across 37,500 units.

Out-of-hours call handling, by property managers

Our service consists of real people in the UK with actual property management experience. We take calls in your company name and provide expert care to your callers, while also giving advice and support for building problems and a wide range of maintenance issues.

Emergency Callouts

Real people in the UK

We have real property professionals answering the phones. No robots, no AI and certainly no answering machines.

Work life balance

Tired of being constantly on call? Switch off at your normal closing time and hand the reins over to your out-of-hours team.

Real People

Emergency call-outs

We offer 24 hour emergency contractor call-outs, using either your trusted network of suppliers or ours.

Why our customers choose PropCall

Whether you’re an independent estate agent or a nationwide property management business, PropCall will handle all after hours calls on your behalf as soon as you leave the office, including on weekends and national holidays.

Reason one

Enhanced Customer Service

Providing callers with a personal and friendly approach, even after business hours, leaves a lasting good impression – driving significant improvements in customer satisfaction.

Reason two

Improved Business Productivity

Having us handle your calls outside of office times allows your daytime staff to focus on their work and not become bogged down in rectifying issues from the evening/night before, increasing staff productivity and job satisfaction.

Reason three

Remote Video Assistance

Our software will increase your first call resolution, improve NPS, and reduce the need for contractors to visit properties. With no app download necessary, we can guide callers safely through situations with visual support on their screen throughout the call.

“We use PropCall for our out-of-hours service, answering both sales and property maintenance calls. They have surpassed our expectations in every way. Professional, responsive and offering a fantastic service, they are truly an extended part of our team.”

Alan Jones, Curlett Jones Estates