Out-of-hours call answering for social housing

  • A cost-effective extension of your team
  • Issues handled as per your unique instructions
  • 24 hour emergency contractor call out management

Request a callback – Social Housing

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What we do for
social housing

Out-of-Hours Property Management

Handling calls from residents, contractors or suppliers and taking swift action where necessary on your behalf to protect your assets and let you offer your tenants an unrivalled 24hr service.

Remote Video Triage & Assistance

Our property management team will triage maintenance requests with our unique Remote Video Assistance tool, helping callers to fix remotely where possible and reducing unnecessary contractor callouts.

24-Hour Emergency Contractor Call Outs

Triage calls from end users to determine the nature and urgency of their call. Once determined, we assist with emergency contractor callouts when required. All callouts are managed end-to-end with reports.

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How it works


Work your day until you close

Tired of working 12 hour days or constantly being on call? Switch off at your normal closing time and hand the reins over to us.


Enable call forwarding to us

You can either divert your calls direct to us from your phone system, or display a specific local out-of-hours number.


Let us take care of your callers

We answer in your company name and follow your instructions, to deal with calls exactly how you would, as if you were in the office 24/7.

What our customers say

We are experts in the property industry, and our experience & achievement speak for themselves

“Great service, these guys support our call overflow and emergencies…They have completely streamlined and revolutionised our out-of-hours services. Cost efficient and worth every penny, a great way to extend service.”

Tom McCubbine

“Since we employed PropCall it has lowered the number of calls we as property managers receive out of hours significantly and increased the efficiency in dealing with issues at our buildings. They’re flexible to our needs and always very professional too. Highly recommended.”

Robin Mussell

“We use PropCall for answering both sales and property maintenance calls. They have surpassed our expectations in every way. Professional, responsive and offering a fantastic service, they are truly an extended part of our team.”

Curlett Jones Estates

Experts in supporting social housing providers

  • We manage over 250,000 properties across the UK
  • Our service is bespoke to each individual client
  • The UK’s only specialist Out-of-Hours Property Management Provider

Talk to our experts today

Whether you’d like to arrange a demo, book in a meeting or just have a chat with our team, please book yourself in.