Meet The Team
Meet YOUR TEAM
Our service consists of real people in the UK with actual property management experience. We take calls in your company name and provide expert care to your callers, while also giving advice and support for building problems and a wide range of maintenance issues.
-
![]()
Aaron
Founder/CEO
-
![]()
Sarah
Managing Director
-
![]()
Josh
Director
-
![]()
Kevin
Director
-
![]()
Mark
Head of Finance
-
![]()
Sam
Marketing Executive
400,000
Units managed
90
Percent of faults fixed via phone
25,000
Calls answered per month
Hear from our well-slept and Happy customers
"I am an Estate Agent and using PropCall has been extremely useful. It has made our service better for Landlords and tenants as it is great to offer a 24/7 helpline to them. Tenants are reassured someone is there whenever they need them and Landlords know it cuts down on emergency call out charges. It had given me piece of mind also."
"Amazing professional service! They are such a great asset to my team and certainly make our jobs easier handling our calls both in as well as out of hours. The staff are really friendly and are happy to help us which what makes PropCall stand out from the rest. Would absolutely recommend!"
"One of the worst nightmares of a landlord is when you receive a phonecall from your tenant that there is an issue with heating... On Friday... At 3pm. And your go-to plumber is busy! PropCall have assisted us immediately, sending a professional to the property straight away. The level of service is just exceptional, highly recommend to anyone who want to have a good work-life balance with managing properties!"
"We use PropCall for our out of hours service, answering both sales and property maintenance calls from our clients and tenants. The team at PropCall have surpassed our expectations in everyway. They are professional, responsive and offer a fantastic service. They are truly an extended part of our team."
"We have been a client for a little over 6 weeks and the feedback all round so far is excellent. Aaron and his team are all very responsive, knowledgeable and professional and we feel that our OOH is in very safe hands."
"Dealing with the team at PropCall has been amazing. Very clear communication and an overall excellent service. Would recommend them to any company needing an Out of Hours call handler!"
"Having used various out of hours processes/systems/companies over the years, it is really refreshing to now use a company who actually understand what you do, the schemes that you manage, and how to deal with each scenario. Rather than just call handling, these guys are actually armed with the knowledge to handle situations and provide response, rather than it just being another thing for you to pick up on a Monday morning! Really great service, excellent team, and well structured and managed company. Five stars all the way"
"We started with Aaron and the team in late December 2021 and I have been delighted with the seamless way that Propcall have worked with us for the benefit of our clients. Keep up the excellent work, and I look forward to our working relationship growing stronger."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"PropCall has done exactly what they promised and answer our tenants out of hours issues without having to refer to our Team.They have an excellent knowledge of properties and the issues which arise. This has saved our staff being on call and helped enormously."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"Absolute fantastic company to work with, couldn't ask for a better service! I would highly recommend to any property managers to want to really enhance the support and service they provide to their tenants."
"I use PropCall for my out of hours provision and am so impressed by their professionalism, friendliness and ability to be flexible. I would highly recommend PropCall to any organisation that needs a superstar out of hours team."
"We used to have a receptionist but when she went for lunch etc calls were missed - a call never missed with Propcall and if they are unable to put the call through an email is sent within a minute of the call being received to notify the intended recipient - first class service at a very competitive price."
"I am an Estate Agent and using PropCall has been extremely useful. It has made our service better for Landlords and tenants as it is great to offer a 24/7 helpline to them. Tenants are reassured someone is there whenever they need them and Landlords know it cuts down on emergency call out charges. It had given me piece of mind also."
"Amazing professional service! They are such a great asset to my team and certainly make our jobs easier handling our calls both in as well as out of hours. The staff are really friendly and are happy to help us which what makes PropCall stand out from the rest. Would absolutely recommend!"
"One of the worst nightmares of a landlord is when you receive a phonecall from your tenant that there is an issue with heating... On Friday... At 3pm. And your go-to plumber is busy! PropCall have assisted us immediately, sending a professional to the property straight away. The level of service is just exceptional, highly recommend to anyone who want to have a good work-life balance with managing properties!"
"We use PropCall for our out of hours service, answering both sales and property maintenance calls from our clients and tenants. The team at PropCall have surpassed our expectations in everyway. They are professional, responsive and offer a fantastic service. They are truly an extended part of our team."
"We have been a client for a little over 6 weeks and the feedback all round so far is excellent. Aaron and his team are all very responsive, knowledgeable and professional and we feel that our OOH is in very safe hands."
"Dealing with the team at PropCall has been amazing. Very clear communication and an overall excellent service. Would recommend them to any company needing an Out of Hours call handler!"
"Having used various out of hours processes/systems/companies over the years, it is really refreshing to now use a company who actually understand what you do, the schemes that you manage, and how to deal with each scenario. Rather than just call handling, these guys are actually armed with the knowledge to handle situations and provide response, rather than it just being another thing for you to pick up on a Monday morning! Really great service, excellent team, and well structured and managed company. Five stars all the way"
"We started with Aaron and the team in late December 2021 and I have been delighted with the seamless way that Propcall have worked with us for the benefit of our clients. Keep up the excellent work, and I look forward to our working relationship growing stronger."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"PropCall has done exactly what they promised and answer our tenants out of hours issues without having to refer to our Team.They have an excellent knowledge of properties and the issues which arise. This has saved our staff being on call and helped enormously."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"Absolute fantastic company to work with, couldn't ask for a better service! I would highly recommend to any property managers to want to really enhance the support and service they provide to their tenants."
"I use PropCall for my out of hours provision and am so impressed by their professionalism, friendliness and ability to be flexible. I would highly recommend PropCall to any organisation that needs a superstar out of hours team."
"We used to have a receptionist but when she went for lunch etc calls were missed - a call never missed with Propcall and if they are unable to put the call through an email is sent within a minute of the call being received to notify the intended recipient - first class service at a very competitive price."
Culture
Culture
We’re proud of our healthy & dynamic company culture
Our service consists of real people in the UK with actual property management experience. We take calls in your company name and provide expert care to your residents, all while you sleep.
Driven by making a real difference everyday
At PropCall, we’re passionate about making a real difference—one call at a time. Every interaction we handle is a chance to support, solve, and bring peace of mind to tenants and clients alike.
A team that grows together, Never apart
We believe in building a workplace where everyone feels welcomed, supported, and heard. Our collaborative environment empowers each team member to thrive and grow together.
We are ambitious and forward-thinking
We’re here to lead change in property management. With a forward-thinking mindset and cutting-edge systems, we aim to raise the standard of service across the industry.
Why our customers choose propcall
Our service consists of real people in the UK with actual property management experience. We take calls in your company name and provide expert care to your residents, all while you sleep.
WE Don’t Off-Shore Services
We have real property professionals answering the phones; no robots, no AI and certainly no answering machines.
WE like to Keep
things simple
Simply switch off at your normal closing time and hand the reins over to your trusted out-of-hours property team.
WE solve your problems
We offer 24 hour emergency contractor call-outs, using either your trusted network of suppliers or ours.
NEWS
NEWS
Free Advice and company news
Our knowledge base offers free advice, latest news and reports on changes in the sector; here you can get the latest industry news and sign up for updates.
-
![]()
Make better recruitment choices for property
Recruiting top talent in the property industry can often feel like navigating a labyrinth, with many agencies across the country facing a shortage of skilled staff.
-
![]()
Our Donation to help those less fortunate
Our unique relationship with Aquaid has given us the opportunity to help those less fortunate, as an automatic donation is made to TheAfrica Trust with every purchase.
-
![]()
How we're combating mass employee burnout
Job burnout can manifest as feeling worn out, both physically and emotionally, and may also result in feeling powerless, useless or empty.
-
![]()
Our top 5 tenant-reported issues & how to fix them
So, what are our most-received queries, the daily problems, the distress calls, and how do we ensure they’re dealt with quickly and efficiently?
