Out-of-hours call answering for block management
- Trained property managers handling your calls
- Block management expertise and procedures
- 24 hour emergency contractor call out management
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Handling calls from residents, contractors or suppliers and taking swift action where necessary on your behalf to protect your assets and let you offer your clients an unrivalled 24hr service.
Our block management team will triage maintenance requests with our unique Remote Video Assistance tool, helping callers to fix remotely where possible and reducing unnecessary contractor callouts.
Triage calls from end users to determine the nature and urgency of their call. Once determined, we assist with emergency contractor callouts when required. All callouts are managed end-to-end with reports.
Tired of working 12 hour days or constantly being on call? Switch off at your normal closing time and hand the reins over to us.
You can either divert your calls direct to us from your phone system, or display a specific local out-of-hours number.
We answer in your company name and follow your instructions, to deal with calls exactly how you would, as if you were in the office 24/7.
We are experts in the block industry, and our experience & achievement speak for themselves
“Great service, these guys support our call overflow and emergencies…They have completely streamlined and revolutionised our out-of-hours services. Cost efficient and worth every penny, a great way to extend service.”
“Since we employed PropCall it has lowered the number of calls we as block managers receive out of hours significantly and increased the efficiency in dealing with issues at our buildings. They’re flexible to our needs and always very professional too. Highly recommended.”
“We use PropCall for answering both sales and block maintenance calls. They have surpassed our expectations in every way. Professional, responsive and offering a fantastic service, they are truly an extended part of our team.”
Nationwide – PropCall support clients and their managed assets across the whole of the UK.
We work with businesses of all sizes, from independent letting agents with less than 10 properties under management, to national block management providers with sites across the country.
We prefer to use your own contractors as a first priority (you can provide as many of these as you wish) but we also have our own contractors available as a back up.
Whether you’d like to arrange a demo, book in a meeting or just have a chat with our team, please book yourself in.