Utilise Video Calls
to resolve issues & reduce call outs

  • No App to Download – Easy to Use
  • Reduce Contractor Call Outs & Carbon Footprint
  • Improve Customer Service & Decision Making

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Examples of Remote Video Triage in Action

Boiler Breakdowns

Often a loss of heating or hot water simply requires topping up the pressure of the boiler. Our team will help your callers to identify filling loops and restore functionality to ensure no unnecessary engineer attendance.

Leaks & Water Escapes

Instead of just taking the resident’s word for it, our Property Managers will do a full assessment of the severity of a leak, while also assisting callers in identifying isolation points, stop taps etc.

Tripped Electrics

Let our trained Property Managers safely guide your tenants through troubleshooting a loss of power, identifying the cause of tripped consumer units and attempting to restore power.

Lockouts and Broken keys

In the event of a damaged key or lock, before instructing a locksmith, our team can assess the cause and make the right judgement call on your behalf – including confirming if the issue was caused by tenant misuse.

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How it works


We send the caller an SMS video link

There’s no app to download. We simply send a link to the video call to the caller’s phone by SMS and they join via their web browser.


Our team help the tenant to resolve themselves, or make-safe

We can see everything the tenant sees. We can also freeze the screen and draw on the display for them, particularly handy for helping tenants to identify things such as stop taps or isolation points.


We report back to you with images and feedback

If the issue needs a contractor to attend, we can then escalate it to your preferred suppliers, giving them all the information they need to attempt a proper repair first-time.

Experts in supporting Property Managers

  • We manage over 250,000 properties across the UK
  • We have a fully trained, around-the-clock team of Property Managers
  • The UK’s only specialist Out-of-Hours Property Management Provider
  • Using technology to reduce costs and carbon footprint
  • Support both during and after office hours
  • Do you charge extra for video calls?

    No! Video triage is included as standard within all of PropCall’s service. All clients, big or small, can benefit from the support provided by our experienced property managers.

  • What size of companies do you work for?

    We work with businesses of all sizes, from independent agents with less than 10 properties under management, right up to national block management providers with sites across the whole country. All clients get the same level of service, regardless of size.

  • What happens if you can’t fix the issue over the video call?

    In the event our property managers can’t help the resident to resolve the problem, we follow your preferred route of action, discussed during setup. This can include escalating to your preferred contractor, instructing our own network of engineers, or giving you a call to seek confirmation of next steps. The service is flexible around your preferences.

“Assessing situations via video call clearly reduces unnecessary call outs and helps educate tenants on simple fixes.

The consistent feedback from residents using the service was that they felt reassured a trained property manager had taken the time to actually look at their problem, before making a judgement call.”

Aaron Mcwilliam – Managing Director, PropCall

What our customers say

We are experts in the property industry, and our experience & achievement speak for themselves

“Great service, these guys support our call overflow and emergencies…They have completely streamlined and revolutionised our out-of-hours services. Cost efficient and worth every penny, a great way to extend service.”

Tom McCubbine

“PropCall has done exactly what they promised and answer our tenants out of hours issues without having to refer to our Team. They have an excellent knowledge of properties and the issues which arise. This has saved our staff being on call and helped enormously.”

Peter Clubbe

“We have outsourced our out of hours provisions to PropCall and are very impressed with their services – they are delightful to work with. Everyone in the team is friendly, professional and knowledgeable. Would highly recommend them and their services.”

Jessica Davies

“Amazing professional service! They are such a great asset to my team and certainly make our jobs easier handling our calls both in as well as out of hours. The staff are really friendly and are happy to help us which what makes PropCall stand out from the rest. Would absolutely recommend!”

Leah Parkinson

Ready to Revolutionise Your Management?

Whether you’d like to arrange a demo, book in a meeting or just have a chat with our team, please book yourself in.