Out-of-hours call answering for student lettings

  • 24 Hour Maintenance and Support Line
  • Remote Video Assistance – No App to Download
  • Emergency Contactor Callouts Managed

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What we do for
student lettings agents

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24 Hour Maintenance and Support Line

Protect your tenants with a dedicated 24 hour support line, assisting in the reporting, remote resolution and handling of any maintenance problems, from leaks and boiler issues to electrics and lockouts.

Remote Video Triage & Assistance

Our property management team will triage maintenance requests with our unique Remote Video Assistance tool, helping callers to fix remotely where possible and reducing unnecessary contractor callouts.

Emergency Contractor Call Outs

We assist with emergency contractor attendance when necessary, using your own preferred suppliers and/or our own back up contractors. Callouts are managed end-to-end with reports provided upon completion.

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How it works

1

Work your day until you close

Tired of working 12 hour days or constantly being on call? Switch off at your normal closing time and hand the reins over to us.

2

Enable call forwarding to us

You can either divert your calls direct to us from your phone system, or display a specific local out-of-hours number.

3

Let us take care of your callers

We answer in your company name and follow your instructions, to deal with calls exactly how you would, as if you were in the office 24/7.

What our customers say

We are experts in the property industry, and our experience & achievement speak for themselves

“Great service, these guys support our call overflow and emergencies…They have completely streamlined and revolutionised our out-of-hours services. Cost efficient and worth every penny, a great way to extend service.”

Tom McCubbine

“As the Accommodation Manager for two cities I have spoken to the guys over at PropCall quite a lot. They are super friendly and have picked up a great knowledge of our sites already. They really are a great addition and I’m super glad we now work with them.”

Debiy Brunskill

“We use PropCall for answering both sales and property maintenance calls. They have surpassed our expectations in every way. Professional, responsive and offering a fantastic service, they are truly an extended part of our team.”

Curlett Jones Estates

Experts in supporting student lettings companies

  • We manage over 22,500 properties across the UK
  • Covering both Purpose Built Accommodation & HMOs
  • The UK’s only specialist Out-of-Hours Property Management Provider
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Talk to our experts today

Whether you’d like to arrange a demo, book in a meeting or just have a chat with our team, please book yourself in.

Lets have a chat
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