Out-of-hours call answering for student lettings
- 24 Hour Maintenance and Support Line
- Remote Video Assistance – No App to Download
- Emergency Contactor Callouts Managed
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Protect your tenants with a dedicated 24 hour support line, assisting in the reporting, remote resolution and handling of any maintenance problems, from leaks and boiler issues to electrics and lockouts.
Our property management team will triage maintenance requests with our unique Remote Video Assistance tool, helping callers to fix remotely where possible and reducing unnecessary contractor callouts.
We assist with emergency contractor attendance when necessary, using your own preferred suppliers and/or our own back up contractors. Callouts are managed end-to-end with reports provided upon completion.
Tired of working 12 hour days or constantly being on call? Switch off at your normal closing time and hand the reins over to us.
You can either divert your calls direct to us from your phone system, or display a specific local out-of-hours number.
We answer in your company name and follow your instructions, to deal with calls exactly how you would, as if you were in the office 24/7.
We are experts in the property industry, and our experience & achievement speak for themselves
“Great service, these guys support our call overflow and emergencies…They have completely streamlined and revolutionised our out-of-hours services. Cost efficient and worth every penny, a great way to extend service.”
“PropCall has done exactly what they promised and answer our tenants out of hours issues without having to refer to our Team. They have an excellent knowledge of properties and the issues which arise. This has saved our staff being on call and helped enormously.”
“We use PropCall for answering both sales and property maintenance calls. They have surpassed our expectations in every way. Professional, responsive and offering a fantastic service, they are truly an extended part of our team.”
Nationwide – PropCall support clients and their managed assets across the whole of the UK.
We work with businesses of all sizes, from independent letting agents with less than 10 properties under management, to national block management providers with sites across the country.
We prefer to use your own contractors as a first priority (you can provide as many of these as you wish) but we also have our own contractors available as a back up.
Whether you’d like to arrange a demo, book in a meeting or just have a chat with our team, please book yourself in.