Out-of-hours call answering for Property Management
- Improve your team’s work-life balance
- Enhance your resident experience
- Reduce unnecessary contractor call out charges
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What we do for
property managers
Out-of-Hours Call Handling
Handling calls from tenants, contractors or suppliers and taking swift action where necessary on your behalf, we act as an extension of your team. We follow YOUR PROCESSES – you set the rules!
Remote Video Triage & Assistance
Our property management team will triage maintenance requests with our unique Video Assistance tool, helping callers to fix remotely where possible and reducing unnecessary contractor call outs.
24-Hour Emergency Contractor Call Outs
Sometimes genuine emergencies do occur that require site attendance. We assist with emergency contractor call outs when required. All call outs are managed end-to-end with reports provided upon completion.
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How it works
1
Work your day until you close
Tired of working 12 hour days or constantly being on call? Switch off at your normal closing time and hand the reins over to us.
2
Enable call forwarding to us
You can either divert your calls direct to us from your phone system, or display a specific local out-of-hours number.
3
Let us take care of your callers
We answer in your company name and follow your instructions, to deal with calls exactly how you would, as if you were in the office 24/7.
What our customers say
We are experts in the property industry, and our experience & achievement speak for themselves
“Great service, these guys support our call overflow and emergencies…They have completely streamlined and revolutionised our out-of-hours services. Cost efficient and worth every penny, a great way to extend service.”
“PropCall has done exactly what they promised and answer our tenants out of hours issues without having to refer to our Team. They have an excellent knowledge of properties and the issues which arise. This has saved our staff being on call and helped enormously.”
“We have outsourced our out of hours provisions to PropCall and are very impressed with their services – they are delightful to work with. Everyone in the team is friendly, professional and knowledgeable. Would highly recommend them and their services.”
“Amazing professional service! They are such a great asset to my team and certainly make our jobs easier handling our calls both in as well as out of hours. The staff are really friendly and are happy to help us which what makes PropCall stand out from the rest. Would absolutely recommend!”
Experts in supporting property management organisations
- We manage over 250,00 properties across the UK
- We have a fully trained, around-the-clock team
- The UK’s only specialist Out-of-Hours Property Management Provider
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What parts of the country do you cover?
Nationwide – The PropCall team support clients and their managed assets across the whole of the UK.
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What size of companies do you work for?
We work with businesses of all sizes, from independent letting agents with less than 10 properties under management, to national block management providers with sites across the country.
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Do you provide the contractors or can we give you our own?
We prefer to use your own contractors as a first priority (you can provide as many of these as you wish) but we also have our own contractors available as a back up.
Talk to our experts today
Whether you’d like to arrange a demo, book in a meeting or just have a chat with our team, please book yourself in.
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