Remote Video Assistance (RVA) and Maintenance Request Triage

Using our industry-leading video calling technology, we can see on-screen what your callers are seeing, which helps us to identify issues, support with rectifying where possible, and allowing us to present detailed reports to attending contractors.

SMS, WhatsApp or Email – Choose how you invite your guest users.


  • Live Pointer – Use a Live pointer on a live video stream to navigate the end-user.
  • No App Download – Our RVA Supports all major mobile browsers so your guest users don’t have to install an app.
  • Markup and Live editing – Draw and markup on an image using pointers, arrow, and text. Save the image for future reference.
  • Web and Mobile Screen Share – Remote assistance software allows you to share screen from mobile and web devices. Markup and annotate on shared view.
  • Remote Zoom- Remotely zoom with remote visual support features that enable you to view finite details.
  • Optical Character Recognition – Extract Text and Numbers from images. Eg. VIN number, Barcode, Model Number, etc.
  • Capture and Save Image – Capture and save images from live stream or screen share. Documentation is easy with our remote video support features.