Out-of-hours call answering for Property Management

  • Improve your team’s work-life balance
  • Enhance your resident experience
  • Reduce unnecessary contractor call out charges

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What we do for
property managers

Out-of-Hours Call Handling

Handling calls from tenants, contractors or suppliers and taking swift action where necessary on your behalf, we act as an extension of your team. We follow YOUR PROCESSES – you set the rules!

Remote Video Triage & Assistance

Our property management team will triage maintenance requests with our unique Video Assistance tool, helping callers to fix remotely where possible and reducing unnecessary contractor call outs.

24-Hour Emergency Contractor Call Outs

Sometimes genuine emergencies do occur that require site attendance. We assist with emergency contractor call outs when required. All call outs are managed end-to-end with reports provided upon completion.

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How it works


Work your day until you close

Tired of working 12 hour days or constantly being on call? Switch off at your normal closing time and hand the reins over to us.


Enable call forwarding to us

You can either divert your calls direct to us from your phone system, or display a specific local out-of-hours number.


Let us take care of your callers

We answer in your company name and follow your instructions, to deal with calls exactly how you would, as if you were in the office 24/7.

What our customers say

We are experts in the property industry, and our experience & achievement speak for themselves

“Great service, these guys support our call overflow and emergencies…They have completely streamlined and revolutionised our out-of-hours services. Cost efficient and worth every penny, a great way to extend service.”

Tom McCubbine

“PropCall has done exactly what they promised and answer our tenants out of hours issues without having to refer to our Team. They have an excellent knowledge of properties and the issues which arise. This has saved our staff being on call and helped enormously.”

Peter Clubbe

“We have outsourced our out of hours provisions to PropCall and are very impressed with their services – they are delightful to work with. Everyone in the team is friendly, professional and knowledgeable. Would highly recommend them and their services.”

Jessica Davies

“Amazing professional service! They are such a great asset to my team and certainly make our jobs easier handling our calls both in as well as out of hours. The staff are really friendly and are happy to help us which what makes PropCall stand out from the rest. Would absolutely recommend!”

Leah Parkinson

Experts in supporting property management organisations

  • We manage over 250,00 properties across the UK
  • We have a fully trained, around-the-clock team
  • The UK’s only specialist Out-of-Hours Property Management Provider

Talk to our experts today

Whether you’d like to arrange a demo, book in a meeting or just have a chat with our team, please book yourself in.