Acting as an extension of your team, we work to your bespoke specifications. Handling calls from residents, contractors, suppliers and taking swift action where necessary on your behalf to protect your assets and let you offer your clients an unrivalled 24hr service.
80% of callers will hang up when given the option of leaving a voicemail. Help prevent these callers going to your competitors with a professionally handled call that captures vital information, which is then forwarded to your team to action at their first availability.
Triage calls from end users to determine the nature and urgency of their call. Once determined, we assist with emergency contractor callouts when required. All callouts are managed end-to-end with reports prepared so you are kept fully up-to-date on all actions taken.
If you prefer to handle maintenance calls yourself but want to filter non-urgent or nuisance calls, let us be your dedicated out-of-hours answering service, giving you peace of mind you’ll only receive important calls outside of normal working hours.
Using our industry-leading video calling technology, we can see on-screen what your callers are seeing, which helps us to identify issues, support with rectifying where possible, and allowing us to present detailed reports to attending contractors.
Answering calls with your company name, we provide guidance, information and a warm welcome 24/7 to your customers. We also offer building access for contractors, deliveries and residents, plus CCTV monitoring subject to consultation.