Caller Triage and First-Line Answering Service

If you prefer your own team to handle all issues, we can filter and triage calls before forwarding on to your designated team member.


This helps prevent your team being disturbed for things such as finance queries, non-urgent issues and requests, or any nuisance calls.


We would agree all call handling routes with you in advance to ensure the most efficient management of your inbound calls.


Failing contact with your team, we can take action if necessary, or take messages and forward to wherever you choose as your fallback.