A full end-to-end management of maintenance calls means we will triage problems on your behalf, offering expert first-line support for a range of issues.
Where we can’t resolve the issue remotely, we will endeavor to determine whether the issue is urgent enough to warrant an out of hours contractor attending.
Please note – we would always prefer to use the client’s listed preferred OOH contractor but can also provide our own as a back-up or if preferred.
Should we determine an issue is urgent and requires attendance, we will keep residents up to date, guarantee access and collect updates, feedback and reports form the attending contractor. Following this we prepare reports detailing actions taken, justification and outcomes, alongside any associated costs. This means your team can focus on handling issues that arise through the day and give you the peace of mind we can look after everything through the night.